SECTOR KNOWLEDGE

• Up-to-date knowledge of the higher education sector
• Sufficient knowledge of life in the study destinations worldwide
• Clear understanding of higher education course and progression route
• Competencies in qualification assessment and academic mapping

PROFESSIONAL SKILLS

• Ability to develop and maintain good relationships
• Efficiency in taking initiatives and be creative
• Giving attention to detail and quality control
• Ability to read non-verbal signals, body language, voice tones

CUSTOMER CARE

• Listening with empathy and attention
• Maintaining focus on customer needs
• Conducting responsiveness and responsibilities
• Providing timely, sufficient, honest and inclusive service

ORGANIZATIONAL SKILLS

• Organizing multiple tasks, effective work schedule
• Applying flexibility with open mind and adapt with change
• Effective teamwork and cooperation
• Training staff members and referees

PROFESSIONAL ETHICS

• Application of integrity, objectivity and confidentiality
• Compliance with anti-corruption guidelines, code of conducts
• Awareness of conflict of interests and intimidation threats
• Application of professional judgement and personal values

MARKETING & PROMOTION

• Mastery in promotional strategies to gain competitive edge
• Efficiency in building reputation, developing brands & sustaining growth
• Intelligence in markets, partners’ activities, threats from new entrants
• Ability for creating opportunities to exceed competitors’ activities